FAQs

How secure is your website, and how can I be sure my personal details are safe when I shop with you?

We take your privacy and online security very seriously, and will not use your personal information for anything other than to process your order and add you to our newsletter sign up IF you choose to request this. Please take a look at our complete online privacy and security policy, which also covers our policy on cookies.

Can I return an item?

Yes, you can return any item as long as it is returned to us unused and in all the original packaging, with the original swing tags and returns tag still attached. Please take a look at our returns policy for full details, but if you do decide to return an item for any reason, please also make sure you send us back the printed receipt as we will be unable to process your return without this. We also ask that you email us at contact@biancaelgar.com, (or phone us on +44(0)207 0432276 to tell us in advance that you intend to return an item, and also why you have decided to return it. This will enable us to process your return more quickly, and help us understand why you want to return the item, so that we can ensure we always offer the best possible service, and hopefully also help you find an alternative item from our collection.


Will my Bianca Elgar item look exactly the same as it does on the website?

No, each Bianca Elgar item will look slightly different. It will look the same in terms of shape, colour and print, but our prints are unique and for dramatic effect many are quite large scale digitally printed from original silk screen art designs, the prints have colour variations, which is due to the nature of the design.

Do you sell gift cards or vouchers?

We don’t currently have gift vouchers available from our website, but if you do want a gift voucher for someone special, please do email us at contact@biancaelgar.com or call us on+44(0)207 0432276. Once we have taken payment from you, we will make special arrangements to post you a voucher with a unique code that will enable us to process the order made using the voucher. In the future we plan to add this facility to our website, and if you sign up to our regular newsletters we will keep you posted as to when this is available online.


How do I choose the correct size?

Here is a link to our size guide.

Please see the sizing beside each item, once you click to see the item details and further photographs, you will be able to see the specific sizing advice for that item. All our sizing is generous and the garments are extremely versatile, therefore some items are offered in one size fits all, and some are offered in two or three sizes. Currently our largest size is Large, although of course our scarves are suitable for everyone, and we intend to increase our range of sizes in the future. If you have any further questions after looking at the sizing charts please do email us via our contact form or at contact@biancaelgar.com


Which countries do you deliver to?

We can deliver to most destinations worldwide, with the appropriate delivery charges. If you are outside the UK please call us or email us contact@biancaelgar.com and we can advise delivery times and charges.

Deliveries within the UK are FREE, deliveries within the European Union are £10.00 per order and deliveries within North America (United States and Canada) are £15.00 per order.


Are Bianca Elgar items available in any additional colours and/or prints to those shown on your website?

All Bianca Elgar items are produced in small exclusive batches, and everything currently available is shown on the website. However in the future we will be producing further batches, often using new and different prints, fabrics, and textures, all sourced from our selection of top British talent. Make sure you keep an eye on our website and social media to find out more – or to make sure you're always the first to know, sign up to receive our email newsletters.



How should I look after my Bianca Elgar item?

Bianca Elgar garments and accessories are made in Britain from exclusive luxury silk and modal fabrics. On non-silk garments, please make sure you check the care instructions on the labels inside side seams, and on silk garments please take note of the care instructions shown on the attached swing tag. To preserve all silk items of clothing - such as scarves, wrap tops and tops - for as long as possible, we recommend that you leave them untied and that you ensure that sharp edged items such as jewellery are kept away from them in order to reduce the risk of threads snagging. It is also advisable to keep your silk items of clothing dry and away from water and harsh chemicals.

We advise dry cleaning for all silk garments, this will help to prolong their luxury appearance, and of course all our other garments can be dry cleaned as well. We especially recommend eco dry cleaning, which is gentler both on fabrics and the earth – see www.greenearthcleaning.com and www.johnsoncleaners.com. Please also note that the luxury fibres in our garments and accessories are delicate, so the keep them looking lovely we advise protecting them from sharp jewellery that may snag the fibres.